Logo jaguar mobile

Secure tracker faqs

Please select a category or question below.
Open All
Close All
General

Q: WHAT IS SECURE TRACKER AND HOW DOES IT WORK?

A: Secure Tracker is Jaguar Land Rover's Thatcham Category 6 Stolen Vehicle Tracking System. Secure Tracker uses tracking technology to alert you if your vehicle has been tampered with or moved illegally. Your vehicle will notify the Jaguar Tracking Centre who will contact you to confirm if your vehicle has been stolen or not.



Q:WILL SECURE TRACKER HELP TO REDUCE MY INSURANCE PREMIUM?

A: Secure Tracker is Thatcham Category 6 Compliant. By having Secure Tracker activated you may qualify for a discount on your insurance premium.



Q: WHAT HAPPENS IF I HAVE SECURE TRACKER AND MY VEHICLE IS STOLEN?

A: In the event of your vehicle being moved illegally, the Jaguar InControl tracking centre will immediately alert you and will liaise with the police to pinpoint the exact location of your vehicle.


If you believe your vehicle has been stolen, call the Jaguar InControl Tracking Centre directly from your InControl Remote Smartphone App or the telephone number which can be found on the InControl owner’s section of www.jaguar.com.

Q: IF I HAVE SECURE TRACKER WHAT WILL HAPPEN IF MY CAR IS TOWED AWAY?

A: If you know that your vehicle is going to be transported (e.g. towed or transported by train or ferry) and if you have an active Secure Tracker subscription make sure you enable the Transport Mode feature. Once enabled, Transport Mode will be active for 10 hours only and will be automatically disabled when this time has elapsed. If your vehicle is being transported for more than 10 hours, make sure you reactivate Transport Mode. If you do not enable Transport Mode and your vehicle is being transported you will receive a theft notification from the Jaguar Tracking Centre.

Q: CAN I REPORT MY VEHICLE STOLEN WHEN ABROAD IN EUROPE?

A: If your vehicle is stolen while you are travelling in one of the countries listed below, you should contact the Jaguar Tracking Centre. The process is the same as if you were in your home country.


Secure Tracker is available in the country in which you subscribed for the InControl services as well as in the following countries: Andorra, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Liechtenstein, Turkey, United Kingdom and Vatican.

Q: WHAT IS TRANSPORT MODE?

A: Transport Mode is related to Secure Tracker and allows you to put your vehicle on a trailer, train or tow it without a stolen vehicle alert being triggered. Transport Mode can be enabled from the smartphone app or the My Jaguar InControl website.


Once switched on the vehicle will not send automatic theft notifications for 10 hours if the vehicle is moved while the engine is off. All other automatic theft notifications e.g. battery disconnected, window break, etc. remain active.

Transport Mode will only be visible in the smartphone app or My Jaguar InControl website if you have Secure Tracker.

Q: WHAT IS SERVICE MODE?

A: Service Mode is related to Secure Tracker and must be switched on when taking your vehicle for a service to prevent a stolen vehicle alert being triggered. Service Mode can be enabled from the smartphone app or the My Jaguar InControl website. Once switched on the vehicle will not send automatic theft notifications for 10 hours when it detects a theft event caused by e.g. moving the car with the engine off, disconnecting the battery or aerial, alarm sounding, etc. Service Mode will only be visible in the smartphone app or My Jaguar InControl website if you have Secure Tracker.

FIND OUT MORE ABOUT INCONTROL TOUCH PRO

Can't find what you're looking for?

CONTACT US LOCATE A RETAILER

As we roll out InControl, specific features described may be optional and market or powertrain dependent. Please consult your local Jaguar retailer for availability and full terms in your country. Certain features require an appropriate SIM with a suitable data contract, which will require a further subscription after the initial term advised by your retailer. Mobile connectivity cannot be guaranteed in all locations.